I searched their site for a new band for my Inspire 3 Fitbit. I purchased multiple bands from them. After I got the first band I could see that it was not the right band, so I emailed and asked them not to send the others. They did anyway. Then, they refused to take any of them back claiming “we don’t refund items on sale”. When you have items in your cart, they offer a discount. By accepting this discount you have given away any chance of getting a refund. They won’t exchange the bands either. I am out over $150 and they just don’t respond. Their search engine should have come back with no hits if they don’t carry the kind of band you need. Very poor customer service. I would not do business with them. They don’t care about having satisfied customers. Use them at your own risk! They are not affiliated with Fitbit, as you might think they are. Very deceptive!
HIGH QUALITY , GOOD VALUE , EXCELLENT FIT
Ordered band on Dec 26, 2021. Thought I was ordering an American product. Tried to call and check on order but no phone number. Tried website after 2 weeks and on the third week was contacted saying order was being shipped. Finally received the order at the end of January after it came from overseas and made it through customs. Will never, never, never use this company again!
I keep trying to replace the plastic band with leather and they don't fit.