Diamond Strap for Fitbit Versa/Lite/SE/2/3/Sense - Black, Rose Gold, Silver & Black

Purchased the black, rose and silver bands but they don't fit my versa 3. Even though it says they do. Won't help me get refund or replacement. Was told "we sent you what you ordered " yes you did but it doesn't fit what you say it does.

I received a band for a Versa 2. I have returned that band and am waiting for that same style band for a Versa 3. I have previously bought two other bands and been quite pleased. Mistakes happen, so I’m expecting for this to be satisfactorily resolved.