Stainless Steel Metal Band for Fitbit Versa/Lite/Versa2 - Multiple Colors

Stainless Steel Metal Band for Fitbit Versa/Lite/Versa2 - Multiple Colors

I ordered a watchband. I was charged and noted the mailing label was prepared. The product did not ship until a good number of days passed. When if finally arrived, I checked fitting immediately. While the product seemed high in quality, it did not fit. It was too small. This is where the issues really started.

I reviewed the return policy on their website. I followed the directions and contacted customer service. They acknowledged the desire to return the product for a full refund. They told me to expect a return shipping envelope in the mail. I waited. Two weeks later, I reached out... Where is the return envelope. No reply. I reached out again, No reply. I reached out and told them I would escalate to my credit card company. No reply. I contacted my credit card company, provided them with all the details and evidence on my trying to follow the return policy and the ghosting I was experiencing. I received my credit. A couple of weeks later, the return envelope arrives at my house. It is now about 1.5 months into this process. I packaged it up and went to the post office. As suspected, they were light on the postage. I paid the difference and shipped it back.

Now I receive the request for a review? 1 star. If I could give 0, I would.

My band was smaller then i thought & it would have been nice if they could have sent an extra link to make it fit better.

There was no instructions on how to adjust the size of the watch, also adding a tool for the removing of the pins would be nice. Also it may be stainless steal but its scratches VERY easily so you have to be careful all the time.
Easy to switch the bands, clasp still in good shape, made my fitbit look super fancy!